Jira

Jira is such a lovely tool. Its search functionality requires you to understand JQL (Jira Query Language), which is a famously powerful and opaque language to help you find literally anything in its database of tickets. So you might have a need to find the tickets owned by someone who has left the company. That should be easy, right? Right? At first you’d think so, but then you don’t know Jira enough. Jira is only willing to help you when the users are active. For deactivated users – these are users with the (Deactivated) tag beside their name, you cannot find them in Jira by their username anymore. Here’s how to find them. I’ll be using a specific ex-employee in my screenshots as an example. ...